Planet Fitness® Cancellation Policy Explained
Maybe you first started going there because you wanted to get in better shape, and you have moved now, so you need to switch to another gym that is more conveniently located.
You might be surprised at just how difficult it is not only to cancel your membership but even to learn how.
Top Things to Know About Their PolicyThere are many hidden details within the contract that most of their representatives will not go over with you unless you specifically ask them about it during the sign-up process.
Ultimately, many people have been missed lead or otherwise uninformed about the exact nature of their cancellation fees and the cancellation policy associated with their memberships.
Depending on when you first signed your contract, the exact details may differ slightly, but the most important information is listed below.
They Keep Your Payment Info on FileWhether you signed up with a debit card or with your bank account, you can bet that they have a copy of it, and they will charge it every month when your membership comes to you.
You better not try to call them, because it is just a waste of time.
It is almost as if they do not want you to cancel and only care about being able to charge your bank each month for your membership regardless of whether you are using it.
You Cannot Call-In or Go Online to CancelWhile obviously, no gym owner wants to see you cancel, at least most of the other gems out there understand that sometimes life occurs, and you do not even have a choice.
They will allow you to call in and cancel no problem, but the same cannot be said of planet fitness.
If you have decided that you want to get rid of your membership, you will be better prepared to go into the gym in person.
You will need to talk to one of the establishment's managers, and you also need to pay a cancellation fee before you are allowed out of your agreement—so many small steps and hoops to jump through just to get rid of a small monthly bill.
Needlessly difficult to be told what to do to cancel the customer supportLet's say, as you might expect, you do not know exactly what the process is for getting rid of your membership. What would you do?
If you guessed call customer support, then you are in for a rough experience. Be prepared to give you the runaround and try to use every excuse in the book to avoid telling you the information you are asking of them.
We will just cut straight to the point and let you know ahead of time that you will not be able to cancel over the phone. Even getting them to tell you that you cannot is a hassle, so do not bother trying to do it because you will only waste your breath.
It is almost as if they want their customers who are trying to cancel to feel as if they are unintelligent and cannot understand something as simple as a cancellation fee or policy.
There is an expensive planet fitness cancellation feeNot only have you been charged for the cost of your membership even though you have not been going in for months, but you will also be responsible for paying an additional fee for canceling the membership you have with the gym early.
Depending on the state and which the franchise owner is of the establishment that you frequent, this fee could vary.
The only thing that is guaranteed is that you will not be a lot of your agreement until the contract time has expired or you have paid off the early cancellation fee. The early cancellation fee is normally worth almost as much as the remainder of the agreement.
It is as if they are trying to make it so that you continue using the gym membership to get something with the money instead of just wasting it. It can be possible for a sympathetic manager to waive at least some of the fees associated with canceling your policy.
This is more likely if you have an extenuating circumstance that prevents you from going to the gym rather than just deciding that you do not want to go anymore. The most common example of a scenario like this will be if someone has to move for work.
If you were having a hard time figuring out how to get rid of most of your cancellation fees, you could always try to go to any store and tell the manager there that you need to cancel because you are moving. There is a good chance that they will give you at least some of the discount.
However, the fact that you even have to ask for something like this is an absolute disgrace to begin. It is not something that should be done by a modern establishment. Customers deserve the right to have free and open access to their finances and contractual obligations.
The planet fitness cancellation fee will be charged directly to your bank accountIf you decide that you are going to try and cancel the debit card that is associated with your account, then you are going to be in for a bad surprise whenever it comes to the time of the month that your gym membership bill comes to you.
You are most likely going to wake up one day and see that your bank account has been drafted even though you have even canceled your card, so that would not happen.
Planet fitness is notorious for holding on to the bank account information of their customers into using that to pay bills whenever their accounts fault delinquent because of a card cancellation.
There are no refunds for the planet fitness cancellation feeIf you notice that you have been charged a cancellation fee and have decided that you want to keep the membership because the cost of canceling is nearly as much as keeping the membership would have been anyways. Now you are paying it all at once; then, you will be incredibly disappointed when you get off the phone with customer support to ask for a refund.
No matter how many times you ask, you will not ever see any of that money again. At least your membership is canceled now, however.
If you do not pay the fee and do not pay the membership, you can expect to hear from a credit collector as soon as it is legally possibleAlthough the gym may not seem to be very interested in helping their customers with their requests, if you were to judge by the rapidity of response that the company has to accounts that become delinquent, you would guess that they were on top of things.
It just goes to show where the leaderships priorities lie at the company. If you fart delinquent and they are unable to charge your bank account or your credit card, and you have not paid your cancellation fee, then they will put you in collections as soon as they possibly can.
This will impact your credit report for seven years, and it can even be done on accident because of a card that was expired.